Is this product real?
It is most definitely 100% real. Last updated: Tue, Jun 24 2014 4:44 am EDT
Are Treated Clothing Washable?
Treated Clothing is both Machine and Hand Washable. (We recommend mild detergent; strong detergent will drastically reduce the life of the coating). If clothing is submerged in water for a length of time, water molecules will eventually start to penetrate the barrier of the coating causing the material to indeed get wet. So in essence your treated clothing will be getting the same washing experience as those that are untreated. After clothing is dried after washing, the repellent properties will automatically regain its effectiveness. The great thing about LiquidOff is that its self-cleaning properties causes it to be easily cleaned and require less frequent washing. For longer lasting results, we recommend not to use detergent or bleach when washing. Almost all treated materials can be washed with water alone. Therefore, chemical infused cleaners that are damaging to the environment are no longer required. Last updated: Fri, Jul 18 2014 12:51 pm EDT
Is LiquidOff for Textile flammable?
No. We are a non-flammable water-based product. Last updated: Wed, Jul 16 2014 12:38 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.